At Kaufman Commercial Insurance, we believe that our clients have the right to be fully informed about the services we provide and the policies we help them obtain. This “Client’s Right to Know” document outlines your rights as a valued client.

Right to Information

• Clear Communication:
  • You have the right to receive clear and understandable information about the insurance policies available, coverage options, and any terms and conditions.
• Policy Details:
  • You have the right to detailed explanations of all aspects of the insurance policies we offer, including premiums, deductibles, coverage limits, and exclusions.
• Access to Documents:
  • You have the right to access all documents related to your insurance policies, including contracts, policy statements, and any correspondence.

Right to Fair Treatment

• Respect and Courtesy:
  • You have the right to be treated with respect and courtesy by all representatives of Kaufman Commercial Insurance.
• Non-Discrimination:
  • You have the right to receive services without discrimination based on race, color, religion, gender, national origin, age, disability, or any other protected characteristic.

Right to Privacy

• Confidentiality:
  • You have the right to expect that your personal and financial information will be kept confidential and used only for the purpose of providing you with insurance services.
• Data Protection:
  • You have the right to know how your personal information is collected, used, and protected. We adhere to strict data protection policies to ensure your information is secure.

Right to Professional Service

• Competent Advice:
  • You have the right to receive professional and competent advice from qualified insurance agents.
• Timely Responses:
  • You have the right to expect timely responses to your inquiries and prompt resolution of any issues or concerns.
• Claims Assistance:
  • You have the right to receive assistance with the claims process, including guidance on how to file a claim and what to expect during the claims review from the insurance company.

Right to Transparency

• Fee and Commission Disclosure:
  • You have the right to be informed about any fees or commissions associated with your insurance policy.
• Conflict of Interest:
  • You have the right to know about any potential conflicts of interest that may affect the advice or services you receive.

Right to Choice

• Coverage Options:
  • You have the right to choose from a variety of coverage options that best meet your needs.
• Freedom to Decide:
  • You have the right to make informed decisions about your insurance coverage without undue pressure or influence.

Right to Redress

• Complaint Resolution:
  • You have the right to file a complaint if you are dissatisfied with any aspect of our service. We are committed to resolving complaints fairly and promptly.
• Appeals Process:
  • You have the right to appeal any decision made by Kaufman Commercial Insurance regarding your policy or service.

How to Exercise Your Rights

• Contact Information:

If you have any questions about your rights or need to exercise any of your rights, please contact us at:

• • Phone: (816) 200-1183
  • Cell: (816) 547-5847
  • [email protected]
  • Office Address: 3500 N. Village Drive Suite 205 St. Joseph, MO 64506
• Complaint Submission:
  • To file a complaint, please contact our customer service department at [email protected]. We will acknowledge your complaint within 2 business days and strive to resolve it as quickly as possible.

At Kaufman Commercial Insurance, we are committed to upholding these rights and providing you with the highest level of service. Thank you for choosing us as your insurance agency.